Frequently Asked Questions

Booking & Hire

How far in advance should I book?

We recommend booking as early as possible, especially for weekends and peak seasons. Last-minute bookings may still be available depending on stock.

What areas do you cover?

We provide arcade machine hire across the UK. Contact us with your postcode for a delivery quote.

How long can I hire a machine for?

We offer Monthly And long-term placements for pubs and venues.

Do you require a deposit?

Yes, a small deposit of £200 secures your booking, with the remaining balance due before delivery.

Delivery & Setup

Do you deliver and install the machines?

Yes. We deliver, set up, test everything, and collect the machines afterwards, so you don't have to do a thing.

Will the machines fit through standard doorways?

Most of our machines are designed to fit through standard doorways, but we'll confirm access requirements before delivery.

Do the machines need power?

Yes, each machine plugs into a standard UK 13-amp socket.

The Machines

Can the machines be set to free play?

Absolutely. They can be set to free play for private events or pay-to-play for commercial venues.

How many games are included?

Our multi-game cabinets can include hundreds or even thousands of classic arcade games, depending on the model.

Can I request specific games?

Yes. Let us know which classics you'd like, and we'll do our best to include them.

Are the machines suitable for children?

Yes. We have family-friendly machines as well as classic arcade favourites suitable for all ages.

Contactless Payments

Do your machines accept contactless payments?

Selected machines can be fitted with secure contactless card readers that accept Visa, Mastercard, Apple Pay, and Google Pay.

Do I need Wi-Fi for contactless payments?

No. Most contactless readers use a secure mobile data connection, so they don't rely on your venue's Wi-Fi.

Pubs & Venues

Can I have a machine installed permanently?

Yes. We offer long-term placements for pubs, bars, clubs, and entertainment venues.

How does revenue sharing work?

We install and maintain the machine, and revenue is shared between your venue and our business. Contact us for details.

Who maintains the machine?

We handle servicing, maintenance, and technical support throughout the agreement.

Support

What happens if something goes wrong?

Our machines are thoroughly tested before every hire. If an issue does occur, we'll provide support and arrange a solution as quickly as possible.

Do you provide instructions?

Yes. Every machine is simple to use, and we'll explain everything during setup.

Are your machines insured?

Our equipment is covered while in our care. We'll discuss any customer responsibilities before your hire.

Payments

What payment methods do you accept?

We accept bank transfer, debit and credit cards, and other agreed payment methods.

Can businesses receive an invoice?

Yes. We provide VAT invoices where applicable for business customers.